Terms of Service & Trademark Disclaimers

1. Buyer Affirmative Duty of Compatibility Verification

It is the sole responsibility of the customer prior to order placement to confirm that the remote control ordered corresponds to the exact model number of their appliance, television set-top box, or split air conditioner:

• Customers must inspect the product photos, button legends, model codes, and compatibility tables published on our product pages.
• BookMyRemote provides a free, live technician pre-purchase verification desk via our official Email desk (bookmyremotes@gmail.com) and Support Ticket portal. Customers may submit a photograph of their existing remote control or equipment model plate to confirm match prior to checkout.
• Orders placed for an incompatible model without pre-purchase verification are ineligible for monetary refunds. Replacements are governed strictly by our 7-Day Replacement Policy.

2. Pricing, Invoicing & Secure Payments

All prices displayed on BookMyRemote are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST). We partner with RBI-authorized payment aggregators (including Razorpay) to provide secure UPI, Credit/Debit Card, NetBanking, and Wallet transactions. All payment authentications use 256-bit SSL end-to-end encryption.

3. Pre-Dispatch Quality Bench Testing

To maintain zero out-of-the-box defect rates, every remote control undergoes bench-testing on precision infrared (IR) frequency analyzers and RF spectrum receivers before packing. Units are secured with tamper-evident warranty seals and shock-resistant bubble packaging.

4. Strict Replacement-Only Policy & Anti-Fraud Requirements

BookMyRemote maintains an absolute Replacement-Only Policy. We do not issue cash, card, UPI, or bank refunds under any circumstances. To protect genuine consumers against counterfeit swaps and transit fraud:

• Transit damage claims must be reported within 48 hours of delivery accompanied by a continuous, uncut unboxing video showing the outer shipping label and opening sequence.
• Electronic malfunction claims must undergo our pre-return smartphone camera IR test or Bluetooth pairing diagnostic before return authorization.
• Units with broken holographic security seals, missing serial numbers, or evidence of swapped old remotes will be immediately rejected and disqualified from replacement.
• Please refer to our full Replacement Policy for detailed steps.

5. Governing Law & Jurisdiction

These Terms of Service and any contractual relationships formed shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with transactions on BookMyRemote shall be subject to the exclusive jurisdiction of the competent courts in India.