Return & Replacement Policy

Condition A: Mandatory Uncut, Single-Take Unboxing Video

To qualify for transit damage or missing product claims, the customer must submit an uncut, continuous, single-take video recording of the parcel being opened:

• The video must begin with a clear, close-up shot of the outer courier shipping label, showing the Tracking Number (AWB), Order ID, and consignee details.
• The parcel must be turned 360 degrees to demonstrate that all tamper-evident seals were intact prior to opening.
• The remote control must be removed from its protective sleeve and inspected for physical cracks, rattles, or loose buttons.
• Any video that shows cuts, editing, splicing, blurred focus, or parcel opening that began before recording will result in the immediate and permanent rejection of the claim.

Condition B: Pre-Return Technical Diagnostic Verification

Over 85% of reported "defects" are caused by dead batteries, incorrect pairing procedures, or television receiver locks. Customers must complete an objective technical diagnostic test before return authorization is generated:

Condition C: Anti-Tamper Warranty Seal & Serial Match Verification

Every unit dispatched from our warehouse is serialized and protected with a proprietary tamper-evident destructible holographic warranty label across the casing seam.

• If the returned item shows evidence of warranty seal peeling, scraping, chemical tampering, or casing separation, replacement is permanently denied.
• Return of Old / Mismatched Remotes: If a customer attempts to return an old, broken, corroded, or third-party remote in lieu of the dispatched item, the serial mismatch will be recorded, the return rejected, no replacement issued, and the account permanently blacklisted across our merchant network.