How Can We Help You?
Send us a message and our support team will respond to your query as soon as possible.
Email Support
Contact our support team for assistance with orders, compatibility questions, or returns. We read every message carefully.
support@bookmyremote.comBusiness Hours
All times are in Indian Standard Time (IST).
Response Time
Our dedicated support team reviews every inquiry and works hard to provide accurate, helpful replies.
Business hours only. Complex queries may take slightly longer.
We Read Every
Message
Please write a clear query so our support team can understand your issue and respond accurately and promptly.
- Include your Order ID for faster assistance — this helps us locate your purchase instantly.
- We reply to the email address you provide in the form — please double-check it.
- For return claims, attach a clear uncut unboxing video to your email.
- Mention your TV brand and model number for compatibility related queries.
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Return & Refund Policy
Every remote is manually tested before dispatch. Here's what you need to know about returns.
✅ Manual Quality Testing
Every remote sold by BookMyRemote is manually tested before dispatch to ensure it is fully functional and meets our quality standards before it reaches you.
📋 Accepted Return Cases
- Physically damaged product on arrival
- Dead on arrival (DOA) — not working out of the box
🎬 Mandatory Unboxing Video
To claim a replacement, customers must send a clear uncut unboxing video within 7 days of delivery to support@bookmyremote.com.
🔍 Before You Order
Customers must visually match their old remote with the product images before placing an order. Compatibility checking is the buyer's responsibility.
Returns or refunds are NOT accepted for compatibility issues caused by incorrect orders. Please verify compatibility carefully before purchasing by comparing your existing remote with product images and descriptions.
Frequently Asked Questions
Quick answers to common queries about orders, compatibility, and returns.